PRIVACY POLICY

General

Conciliate SA provides professional Family Dispute Resolution, mediation, advocacy and referral services.

This policy sets out how Conciliate SA manages your personal information.

Conciliate SA only collects and holds personal information that is necessary for it to provide you with the services you seek from us, and to enable it to operate its business so as to carry out its function as a professional mediation service provider.

Personal Information:

Information we hold about you that you provide to us through a range of interactions (including making an enquiry, booking a service, downloading a document, registering for a mediation session(s) or course, participating in a survey, other defined service or other functions on our website) may include:  

  • Your name, organisation, occupation, job title, address, phone number, facsimile number, email address and credit card information
  • details of your qualifications, membership of professional associations, interests and expertise
  • referral information
  • information you give Conciliate SA in the course of your relationship with Conciliate SA as a client, prospective client, prospective employee or supplier;
  • information Conciliate SA obtains from you or other persons in the course of providing the services to you and other parties you authorize to be involved in the service we provide you
  • financial information; and
  • health information.

How Personal Information will be used

Conciliate SA only collects and holds personal information that is necessary for it to provide you with the services you are seeking, or otherwise to enable it to operate its business so as to carry out its function as a professional mediation service provider.

Your participation on our website and other means by which you may contact us  is voluntary and we will take all reasonable precautions to ensure the security of your personal information, including the use of encryption to protect credit card information.

Conciliate SA may use your personal information for the following purposes:

  • analysing Conciliate SA’s services and customer needs with a view to developing new and/or improved services;
  • contacting you, in the case of an emergency involving someone else you know;
  • contacting you to provide a testimonial for Conciliate SA.
  • processing orders, advising of website content and technical updates, special offers and upcoming events.

Mediation Services

Any mediation service you receive from Conciliate SA will be conducted in accordance with the policy outlined in our ‘Contract’, including confidentiality of any information exchanged during the provision of such service.

Cookies:

At our client's option, we may utilize cookies (information sent by our web server and stored on your computers hard drive) to identify you and to save you time when you return to manage your account, make an equiry or order new services. Cookies do not contain personal information about you.

How to contact us and ask questions:

You may contact us by phone, email, or via our website. We welcome your feedback and any questions you may have about our website, products or services.

Telephone:     (+61) 0422 977 227

Email:              This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Website:         www.conciliatesa.com.au